Terms of Service
Last updated: 9/5/2025
Effective DateThese Terms of Service ("Terms") govern your use of the converting.email platform ("Service") operated by IDEA GROUP sp. z o.o. ("Company", "we", "our", or "us").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.
converting is an AI-powered email strategy platform that provides:
- Email content analysis and optimization recommendations
- Email journey mapping and template creation
- AI-powered insights and performance predictions
- Collaborative tools for email marketing teams
- Integration with third-party email marketing platforms
Account Creation
- You must be at least 16 years old to create an account
- You must provide accurate and complete information
- You are responsible for maintaining account security
- One account per person or organization
Account Responsibilities
- Keep your login credentials secure and confidential
- Notify us immediately of any unauthorized access
- Update your information when it changes
- Comply with all applicable laws and regulations
Permitted Uses
- Analyzing your own email content for optimization
- Creating email marketing campaigns and journeys
- Collaborating with team members on email strategies
- Integrating with legitimate email marketing platforms
Prohibited Uses
- Spam, phishing, or malicious email content
- Violating any applicable laws or regulations
- Infringing on intellectual property rights
- Attempting to reverse engineer or hack the platform
- Sharing account credentials with unauthorized users
- Using the service for illegal or harmful purposes
Your Content
You retain ownership of all content you upload, create, or analyze using our Service. By using our Service, you grant us a limited license to process your content solely for the purpose of providing our services.
Our Content
The Service, including its design, functionality, and underlying technology, is owned by IDEA GROUP sp. z o.o. and protected by intellectual property laws.
AI-Generated Content
Analysis results and recommendations generated by our AI are provided for informational purposes. You are responsible for reviewing and validating all AI-generated content before use.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Key Points: We process your data in compliance with GDPR, implement security measures to protect your information, and provide you with control over your data through our privacy dashboard.
Free Tier
We offer a free tier with limited features. No payment information is required for the free tier.
Paid Plans
- Subscription fees are billed in advance
- All fees are non-refundable unless otherwise stated
- We may change pricing with 30 days notice
- You can cancel your subscription at any time
We strive to maintain high service availability, but we cannot guarantee uninterrupted access. We may need to perform maintenance, updates, or address technical issues.
Service Level: We aim for 99.5% uptime but do not guarantee specific availability levels for free tier users.
Disclaimer
The Service is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.
Limitation
To the maximum extent permitted by law, our liability is limited to the amount you paid for the Service in the 12 months preceding the claim, or $100, whichever is greater.
Exclusions
We are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business opportunities.
Your Right to Terminate
You may terminate your account at any time through your account settings or by contacting us. Upon termination, your data will be deleted according to our data retention policy.
Our Right to Terminate
We may suspend or terminate your account if you violate these Terms, engage in prohibited activities, or for other legitimate business reasons with appropriate notice.
We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.
For questions about these Terms of Service: